Category: Ticketing

You can only complete the purchase process online if you have entered all the payment method details correctly. Check your details for spelling mistakes and make sure that the CVC code details (3-digit code on the back of the card) are present when paying by credit card. If the payment by credit card is rejected, it may be due to the credit balance, please pay with another card if necessary. Sometimes it is also due to the browser, please use a different one if necessary.

Groups of more than 10 people are eligible for the discounted admission price. During special exhibitions, these group tickets are only available at the museum ticket office.

After payment you will receive an e-mail with your ticket as a PDF file. Tickets will not be sent by post.

A server problem could cause a delay. Check your email inbox after a while.

The e-mail with the ticket(s) may have ended up in spam or in the folder with unwanted e-mails.

There is a typo in the email address you provided. We can correct it and resend your tickets. Please contact us at info@kunstmuseumluzern.ch or call us at 041 226 78 00.

Tickets cannot be reserved—neither by phone, in person, nor online. You can easily and conveniently purchase various admission tickets in our online store.

Generally, our admission tickets have no time restrictions and allow entry to the museum at any time, regardless of the day or hour. This also applies during special exhibitions. However, due to exceptional circumstances—such as a pandemic—there may be exceptions, and visitors may be required to adhere to specific time slots.

Tickets for public tours are valid for the day or time you selected when purchasing.

Tickets that have already been purchased cannot be returned or the purchase price refunded. It is irrelevant whether you bought the ticket on site or online.

If you have a ticket for a public tour that you are unable to attend, please contact us on 041 226 78 00 or info@kunstmuseumluzern.ch.

The Kunstmuseum Luzern regularly hosts three exhibitions at the same time. Tickets are always valid for the entire museum. It is not possible to purchase tickets that entitle the holder to enter individual exhibitions.

Groups of 10 or more receive the reduced admission price. The reduced price for groups of 10 or more cannot be combined with other discounts. If your group consists of more than 10 people or if you would also like a private guided tour, please contact our art education department. You can reach them at kunstvermittlung@kunstmuseumluzern.ch or on 041 226 78 18.

Current discounts can be found on our website under admission fees.

During special exhibitions, admission prices vary because these exhibitions go beyond the usual scope not only artistically but also financially. Kunstgesellschaft Luzern such cases, the Kunstgesellschaft Luzern is unable to maintain its standard pricing structure. Holders of the Raiffeisen Card, the Lucerne and Swiss Museum Pass, a Swiss Travel System Pass, and the Lucerne Guest Card can enjoy the special exhibition at a reduced admission price. Tickets are available in our online shop. Please present your Raiffeisen Card, Museum Pass, or other valid identification at the museum entrance.