Questions and answers about the museum visit
Online payment does not work.
You can only complete the purchase process online if all the data for the means of payment have been entered correctly. Check your details for spelling mistakes and make sure that the details of the CVC code (3-digit code on the back of the card) are available when paying by credit card. If payment by credit card is refused, it may be due to the credit balance, pay with another card if necessary. Sometimes it is also due to the browser, use a different one if necessary.
Are there any discounts for groups of more than 10 people?
Groups of more than 10 people receive the reduced admission price. During major exhibitions, such group tickets are only available at the museum box office.
Can I take my dog to the museum?
Animals are not allowed in the museum. The only exception is guide dogs or assistance dogs.
Is there parking available near Kunstmuseums Luzern ?
The Kunstmuseum Luzern is located right next to the train station, in the KKL built by Jean Nouvel. There are two parking garages under the station forecourt.
Is there a café in the museum?
Yes, we have a wonderful café. It serves a small but fine selection from croissants to aperitifs. For table reservations for up to 15 people, you can call 041 226 78 14. For larger groups, please contact email@example.com. The café's opening hours vary depending on the season. You can find the current opening hours on our website.
What rules apply in the museum?
You can find our museum rules or the instructions for visiting the museum here.
Are private tours possible?
You are welcome to request bookings for private tours and curator tours at firstname.lastname@example.org or by calling 041 226 78 18. We will then be happy to contact you personally. During large exhibitions, the guided tours and also the tickets required for them are paid for at the museum box office and cannot be purchased on account.
Are outside tours allowed?
Guided tours by third parties are not permitted. Our art education staff has profound knowledge of our exhibitions and their backgrounds and will be happy to provide you with in-depth insights into our exhibitions.
What special features are there for people with disabilities?
The same conditions apply for persons with disabilities as for all other visitors. Accompanying persons can purchase a free ticket on site and online. If you need a wheelchair, please reserve it in advance by calling 041 226 78 00 or visiting email@example.com.
What are the opening hours of the museum?
Details can be found on our website under "Visit".
Our opening hours are DI, DO-SO 11 am - 6 pm and MI 11 am - 7 pm, during our big exhibitions DI and DO to SO 10 am - 6 pm, MI 10 am - 7 pm.
Is there an audio guide?
The audio guide is included in the entrance fee. It is available in four languages: German, English, French and Italian. The audio guide works via a web app. You use your own mobile phone and your own headphones. As soon as you are logged into the museum's WLAN or use your mobile network, you can log in and use the tour via your mobile phone. Our staff will be happy to assist you with technical questions.
Is there a cloakroom?
There is a guarded cloakroom with limited capacity, which should only be used for particularly valuable clothing and bags. For the rest of the cloakroom, there are free lockers as well as the unguarded coat rack with numerous hanging options for coats and jackets. There is no liability for unguarded cloakroom.
Where can I store my luggage?
There is no possibility to store luggage in Kunstmuseum Luzern . Please put your luggage in the station just across the street. The size of our lockers is suitable for handbags only. Bags up to a size of DIN A4 (20x30x10 cm) may be taken into the exhibition. For security reasons, this rule must be strictly observed. Our supervisory staff will prompt you accordingly should you forget.
How do I get the ticket I bought online?
After payment, you will receive an email with your ticket as a PDF file. Tickets cannot be sent by post.
When do public tours take place?
Public tours usually take place on Wednesdays at 6pm and Sundays at 11am.
Exceptions are the major exhibitions. During these, public guided tours take place DI-SA daily at 3 pm, Sundays at 11 am. If this is fully booked, a second guided tour takes place at 12 noon.
I have not received a ticket even though I paid online, what is the reason?
A server problem could cause a delay. Check your email inbox after a while.
The email with the ticket(s) may have ended up in spam or in the folder with unwanted emails.
The email address you provided has a typo. We can correct it and send you the tickets again. Contact us at firstname.lastname@example.org. Or call us at 041 226 78 00.
What do I have to do if I want to take part in a public tour?
The public tours are usually included in the entrance fee. If you show a valid admission ticket, you can take part in the public tours without making a reservation.
Exception: our large exhibitions. The number of participants on public guided tours is limited. In order to be able to take part in the guided tour on your desired date, you therefore need a guided tour ticket, which is free of charge but does not entitle you to enter the museum. You will need to buy an additional admission ticket for this.
Can I reserve tickets by phone?
Tickets cannot be reserved, neither by phone nor on site or online. You can buy various admission tickets easily and conveniently in our webshop.
What is the validity period of the tickets?
Usually our tickets are valid without time restrictions and entitle you to enter the museum regardless of the day and time. This also applies to the major exhibitions. There may be deviations for special reasons, e.g. a pandemic, and the need to observe time windows.
Can I return or cancel my ticket?
Tickets that have already been purchased cannot be returned or the purchase price refunded. It is irrelevant whether you bought the ticket on site or online.
For which exhibitions is my ticket valid?
The Kunstmuseum Luzern regularly hosts three exhibitions at the same time. Tickets are always valid for the entire museum. It is not possible to purchase tickets that entitle the holder to enter individual exhibitions.
Are waiting times to be expected?
For large exhibitions, there may be waiting times during busy times, i.e. between 10am and 3pm.
We are a group of 10 or more, do we have a discount?
Groups of 10 or more receive the reduced admission price. The reduced price for groups of 10 or more cannot be combined with other discounts. If your group consists of more than 10 people or if you would also like a private guided tour, please contact our art education department. You can reach them at email@example.com or on 041 226 78 18.
What discounts are available at Kunstmuseum Luzern during the exhibitions with special prices?
During the financially very intensive large exhibitions, the following concessions are not taken into account: art card, percentage book 2 for 1, radio 3fach, SWB, SGD, radio 3fach, free admissions Kunstmuseum Luzern, free ticket University of Lucerne. Otherwise, the usual entitlements for free admissions and reduced admissions apply, which you can find on our website.
What discount do I get with a Raiffeisen Card, Swiss or Lucerne Museum Pass, Swiss Travel System Pass or Lucerne Guest Card at exhibitions with special admission prices?
Large exhibitions with special prices deviate from the usual exhibitions because they go beyond the scope of the usual not only in artistic but also in financial terms. It is not possible for Kunstgesellschaft Luzern to maintain the usual pricing in these cases. Holders of the Raiffeisen Card, the Lucerne and Swiss Museum Pass, a Swiss Travel System Pass and also the Lucerne Guest Card can enjoy these special exhibitions at a reduced admission price. Please show your Raiffeisen Card or Museum Pass at the museum entrance in each case.
Can I buy a ticket online as a member of Kunstgesellschaft Luzern ?
Members of Kunstgesellschaft Luzern can purchase free tickets for the exhibition both on site and in the online store. Please show your membership card at the museum entrance.
Please note that these free admissions are linked to membership of Kunstgesellschaft Luzern . The benefit due to the membership is tied to the person, he himself is the member.