FAQ

You can only complete the purchase process online if you have entered all the payment method details correctly. Check your details for spelling mistakes and make sure that the CVC code details (3-digit code on the back of the card) are present when paying by credit card. If the payment by credit card is rejected, it may be due to the credit balance, please pay with another card if necessary. Sometimes it is also due to the browser, please use a different one if necessary.

Groups of more than 10 people receive a reduced admission price. During major exhibitions, such group tickets are only available at the museum ticket office.

Animals are not allowed in the museum. The only exceptions are guide dogs and assistance dogs.

The Kunstmuseum Luzern is located right next to the train station, in the KKL built by Jean Nouvel. There are two parking garages under the station forecourt.

Yes, we have a wonderful café. It serves a small but delicious range of food, from croissants to aperitifs. For table reservations for up to 15 people, you can call 041 226 78 14 or book online on aleno. For larger groups, please contact cafe.kunstmuseum@kkl-luzern.ch. The opening hours of the café vary depending on the season. You can find the current opening hours on our website.

You can find our house rules and instructions for visiting the museum here.

You can register for private guided tours and curator tours at kunstvermittlung@kunstmuseumluzern.ch and we will be happy to contact you personally. During major exhibitions, private guided tours and the admission tickets required for them are only sold at the museum ticket office. Purchase on account is not possible.

Guided tours by persons who are not members of our art education team are not permitted. Our art education team has in-depth knowledge of our exhibitions and their backgrounds and will be happy to provide you with more detailed insights into our exhibitions.

Our museum is barrier-free. Accompanying or assisting persons can purchase a free ticket on site and online. A wheelchair and a rollator are available at the museum ticket desk. Further information on accessibility can be found here.

You can find the opening hours on our website under "Visit".

The museum is open Tue-Sat 11am-6pm and Wed 11am-7pm, during major exhibitions from Tue-Sat 10am-6pm and Wed 10am-7pm. The museum is closed on Mondays.

The multimedia guide delves deeper into selected works and can be listened to and read on your smartphone. The multimedia guide is free of charge and available in four languages (D/E/F/I). WLAN is available free of charge in the museum. Our staff will be happy to assist you with technical questions.

A guarded checkroom is available for particularly valuable clothing and bags. There are free lockers for the rest of the checkroom and an unguarded clothes rack with numerous hanging options for coats and jackets. No liability is accepted for unguarded checkrooms.

No luggage can be stored in the Kunstmuseum Luzern . Please leave suitcases and other luggage in the station directly opposite. The size of our lockers is only suitable for handbags. Bags up to a size of DIN A4 (20×30×10cm) may be taken into the exhibition. For security reasons, this rule must be strictly adhered to. Our supervisory staff will ask you to do so if you have forgotten.

After payment you will receive an e-mail with your ticket as a PDF file. Tickets will not be sent by post.

Public guided tours usually take place on Wednesdays at 6 pm and Sundays at 11 am and are included in the admission price.

During major exhibitions, public guided tours take place every Tuesday-Saturday at 3 pm and Sunday at 11 am. Reserve your time slot, the number of participants is limited.

A server problem could cause a delay. Check your email inbox after a while.

The e-mail with the ticket(s) may have ended up in spam or in the folder with unwanted e-mails.

The email address you provided has a typo. We can correct it and send you the tickets again. Contact us at info@kunstmuseumluzern.ch. Or call us at 041 226 78 00.

Public guided tours are free of charge. If you present a valid admission ticket, you can take part in the public tours without making a reservation.

During major exhibitions, the number of participants is limited. To ensure that you can take part in the guided tour on your preferred date, you therefore need a reservation. This "public guided tour ticket" is free of charge and does not entitle you to enter the museum, for which you must also purchase an admission ticket. A ticket for the public tour can only be purchased online together with an admission ticket.

If you have a ticket for a public tour that you are unable to attend, please contact us on 041 226 78 00 or info@kunstmuseumluzern.ch

Tickets cannot be reserved, either by telephone, on site or online. You can buy various admission tickets easily and conveniently in our online store. This saves you having to queue.

Our admission tickets are usually valid without time restrictions and entitle you to enter the museum regardless of the day and time. This also applies during major exhibitions. Deviations may occur for special reasons, e.g. a pandemic, and it may be necessary to adhere to time slots.

Tickets for public tours are valid for the day or time you selected when purchasing.

Tickets that have already been purchased cannot be returned or the purchase price refunded. It is irrelevant whether you bought the ticket on site or online.

If you have a ticket for a public tour that you are unable to attend, please contact us on 041 226 78 00 or info@kunstmuseumluzern.ch.

The Kunstmuseum Luzern regularly hosts three exhibitions at the same time. Tickets are always valid for the entire museum. It is not possible to purchase tickets that entitle the holder to enter individual exhibitions.

During major exhibitions, there may be waiting times during the busiest times, i.e. between 10 am and 3 pm.

Groups of 10 or more receive the reduced admission price. The reduced price for groups of 10 or more cannot be combined with other discounts. If your group consists of more than 10 people or if you would also like a private guided tour, please contact our art education department. You can reach them at kunstvermittlung@kunstmuseumluzern.ch or on 041 226 78 18.

Current discounts can be found on our website under admission fees.

During major exhibitions, the admission prices vary because they go beyond the scope of the usual, not only from an artistic but also from a financial point of view. In these cases, it is not possible for the Kunstgesellschaft Luzern to maintain the usual pricing. Holders of the Raiffeisen Card, the Lucerne and Swiss Museum Pass, a Swiss Travel System Pass and the Lucerne Guest Card can enjoy the major exhibition at a reduced admission price. You can find tickets in our online store. Please show your Raiffeisen Card, Museum Pass or other identification at the museum entrance.

Members of the Kunstgesellschaft Luzern can obtain free tickets for the exhibition both on site and in the online store. Please show your membership card at the museum entrance.

Please note that these free admissions are linked to membership of the Kunstgesellschaft Luzern . The discount is linked to the person in whose name the membership is registered.