FAQ

You can only complete the purchase process online if you have entered all the payment method details correctly. Check your details for spelling mistakes and make sure that the CVC code details (3-digit code on the back of the card) are present when paying by credit card. If the payment by credit card is rejected, it may be due to the credit balance, please pay with another card if necessary. Sometimes it is also due to the browser, please use a different one if necessary.

Groups of more than 10 people are eligible for the discounted admission price. During special exhibitions, these group tickets are only available at the museum ticket office.

Animals are not allowed in the museum. The only exceptions are guide dogs and assistance dogs.

The Kunstmuseum Luzern is located right next to the train station, in the KKL built by Jean Nouvel. There are two parking garages under the station forecourt.

Yes, we have a wonderful café. It serves a small but delicious range of food, from croissants to aperitifs. For table reservations for up to 15 people, you can call 041 226 78 14 or book online on aleno. For larger groups, please contact cafe.kunstmuseum@kkl-luzern.ch. The opening hours of the café vary depending on the season. You can find the current opening hours on our website.

You can find our house rules and instructions for visiting the museum here.

To request private tours and curator-led tours, please contact us at kunstvermittlung@kunstmuseumluzern.ch; we will be happy to get in touch with you personally. During special exhibitions, private tours and the admission tickets required for them are sold exclusively at the museum ticket office. Purchases on account are not possible during this time.

Guided tours by persons who are not members of our art education team are not permitted. Our art education team has in-depth knowledge of our exhibitions and their backgrounds and will be happy to provide you with more detailed insights into our exhibitions.

Our museum is barrier-free. Accompanying or assisting persons can purchase a free ticket on site and online. A wheelchair and a rollator are available at the museum ticket desk. Further information on accessibility can be found here.

You can find the opening hours on our website under "Visit".

The museum is open Tuesday through Sunday from 11 a.m. to 6 p.m. and Wednesday from 11 a.m. to 7 p.m. The museum is closed on Mondays.

The multimedia guide delves deeper into selected works and can be listened to and read on your smartphone. The multimedia guide is free of charge and available in four languages (D/E/F/I). WLAN is available free of charge in the museum. Our staff will be happy to assist you with technical questions.

A guarded checkroom is available for particularly valuable clothing and bags. There are free lockers for the rest of the checkroom and an unguarded clothes rack with numerous hanging options for coats and jackets. No liability is accepted for unguarded checkrooms.

No luggage can be stored in the Kunstmuseum Luzern . Please leave suitcases and other luggage in the station directly opposite. The size of our lockers is only suitable for handbags. Bags up to a size of DIN A4 (20×30×10cm) may be taken into the exhibition. For security reasons, this rule must be strictly adhered to. Our supervisory staff will ask you to do so if you have forgotten.

After payment you will receive an e-mail with your ticket as a PDF file. Tickets will not be sent by post.

Public guided tours usually take place on Wednesdays at 6 pm and Sundays at 11 am and are included in the admission price.

During special exhibitions, public tours are held daily at 3 p.m. (Tue–Sat) and at 11 a.m. (Sun). Please reserve your time slot; the number of participants limited.

A server problem could cause a delay. Check your email inbox after a while.

The e-mail with the ticket(s) may have ended up in spam or in the folder with unwanted e-mails.

There is a typo in the email address you provided. We can correct it and resend your tickets. Please contact us at info@kunstmuseumluzern.ch or call us at 041 226 78 00.

Public guided tours are free of charge. If you present a valid admission ticket, you can take part in the public tours without making a reservation.

During special exhibitions, the number of participants is participants . To ensure you can join the guided tour on your preferred date, you must make a reservation. This “Public Guided Tour Ticket” is free and does not grant admission to the museum; you must purchase a separate admission ticket for that purpose. Online, you can only purchase a ticket for the public guided tour in conjunction with an admission ticket.

If you have a ticket for a public tour that you are unable to attend, please contact us on 041 226 78 00 or info@kunstmuseumluzern.ch

Tickets cannot be reserved—neither by phone, in person, nor online. You can easily and conveniently purchase various admission tickets in our online store.

Generally, our admission tickets have no time restrictions and allow entry to the museum at any time, regardless of the day or hour. This also applies during special exhibitions. However, due to exceptional circumstances—such as a pandemic—there may be exceptions, and visitors may be required to adhere to specific time slots.

Tickets for public tours are valid for the day or time you selected when purchasing.

Tickets that have already been purchased cannot be returned or the purchase price refunded. It is irrelevant whether you bought the ticket on site or online.

If you have a ticket for a public tour that you are unable to attend, please contact us on 041 226 78 00 or info@kunstmuseumluzern.ch.

The Kunstmuseum Luzern regularly hosts three exhibitions at the same time. Tickets are always valid for the entire museum. It is not possible to purchase tickets that entitle the holder to enter individual exhibitions.

During special exhibitions, there may be wait times during peak hours, specifically between 11 a.m. and 3 p.m.

Groups of 10 or more receive the reduced admission price. The reduced price for groups of 10 or more cannot be combined with other discounts. If your group consists of more than 10 people or if you would also like a private guided tour, please contact our art education department. You can reach them at kunstvermittlung@kunstmuseumluzern.ch or on 041 226 78 18.

Current discounts can be found on our website under admission fees.

During special exhibitions, admission prices vary because these exhibitions go beyond the usual scope not only artistically but also financially. Kunstgesellschaft Luzern such cases, the Kunstgesellschaft Luzern is unable to maintain its standard pricing structure. Holders of the Raiffeisen Card, the Lucerne and Swiss Museum Pass, a Swiss Travel System Pass, and the Lucerne Guest Card can enjoy the special exhibition at a reduced admission price. Tickets are available in our online shop. Please present your Raiffeisen Card, Museum Pass, or other valid identification at the museum entrance.

Members of the Kunstgesellschaft Luzern can obtain free tickets for the exhibition both on site and in the online store. Please show your membership card at the museum entrance.

Please note that these free admissions are linked to membership of the Kunstgesellschaft Luzern . The discount is linked to the person in whose name the membership is registered.