Archive: FAQs
The multimedia guide delves deeper into selected works and can be listened to and read on your smartphone. The multimedia guide is free of charge and available in four languages (D/E/F/I). WLAN is available free of charge in the museum. Our staff will be happy to assist you with technical questions.
A guarded checkroom is available for particularly valuable clothing and bags. There are free lockers for the rest of the checkroom and an unguarded clothes rack with numerous hanging options for coats and jackets. No liability is accepted for unguarded checkrooms.
No luggage can be stored in the Kunstmuseum Luzern . Please leave suitcases and other luggage in the station directly opposite. The size of our lockers is only suitable for handbags. Bags up to a size of DIN A4 (20×30×10cm) may be taken into the exhibition. For security reasons, this rule must be strictly adhered to. Our supervisory staff will ask you to do so if you have forgotten.
After payment you will receive an e-mail with your ticket as a PDF file. Tickets will not be sent by post.
Public guided tours usually take place on Wednesdays at 6 pm and Sundays at 11 am and are included in the admission price.
During special exhibitions, public tours are held daily at 3 p.m. (Tue–Sat) and at 11 a.m. (Sun). Please reserve your time slot; the number of participants limited.
A server problem could cause a delay. Check your email inbox after a while.
The e-mail with the ticket(s) may have ended up in spam or in the folder with unwanted e-mails.
There is a typo in the email address you provided. We can correct it and resend your tickets. Please contact us at info@kunstmuseumluzern.ch or call us at 041 226 78 00.
Public guided tours are free of charge. If you present a valid admission ticket, you can take part in the public tours without making a reservation.
During special exhibitions, the number of participants is participants . To ensure you can join the guided tour on your preferred date, you must make a reservation. This “Public Guided Tour Ticket” is free and does not grant admission to the museum; you must purchase a separate admission ticket for that purpose. Online, you can only purchase a ticket for the public guided tour in conjunction with an admission ticket.
If you have a ticket for a public tour that you are unable to attend, please contact us on 041 226 78 00 or info@kunstmuseumluzern.ch
Tickets cannot be reserved—neither by phone, in person, nor online. You can easily and conveniently purchase various admission tickets in our online store.
Generally, our admission tickets have no time restrictions and allow entry to the museum at any time, regardless of the day or hour. This also applies during special exhibitions. However, due to exceptional circumstances—such as a pandemic—there may be exceptions, and visitors may be required to adhere to specific time slots.
Tickets for public tours are valid for the day or time you selected when purchasing.
Tickets that have already been purchased cannot be returned or the purchase price refunded. It is irrelevant whether you bought the ticket on site or online.
If you have a ticket for a public tour that you are unable to attend, please contact us on 041 226 78 00 or info@kunstmuseumluzern.ch.