I have not received a ticket even though I paid online, what is the reason?

A server problem could cause a delay. Check your email inbox after a while.

The e-mail with the ticket(s) may have ended up in spam or in the folder with unwanted e-mails.

There is a typo in the email address you provided. We can correct it and resend your tickets. Please contact us at info@kunstmuseumluzern.ch or call us at 041 226 78 00.