I have not received a ticket even though I paid online, what is the reason?

A server problem could cause a delay. Check your email inbox after a while.

The email with the ticket(s) may have ended up in spam or in the folder with unwanted emails.

The email address you provided has a typo. We can correct it and send you the tickets again. Contact us at info@kunstmuseumluzern.ch. Or call us at 041 226 78 00.